Refund policy

Last Updated: August 22, 2026 

We want you to love your BOMBOM products. 

Because our products are food items, we do not accept returns of food products once they have been shipped or delivered. 

However, if there is a problem with your order, we are happy to make it right. 

1. Damaged, Defective, or Incorrect Products 

If your order arrives damaged, defective, leaking, opened, or you receive the wrong product, please contact us within 7 days of delivery. 

Please email seji@bombom-us.com with: 

Once we review the issue, we may offer a replacement or full refund, depending on the situation. 

Please do not return food products unless we specifically ask you to do so. 

2. Missing Items 

If an item is missing from your order, please contact us within 7 days of delivery. 

We will review your order and, if the item was missing, send a replacement or issue a refund for the missing item. 

3. Change of Mind 

Because our products are food items, we do not accept returns or refunds for: 

4. Shipping Damage 

If your products are damaged during shipping, please contact us within 7 days of delivery and provide photos of the damaged product and shipping package. 

We will review the claim and provide a replacement or refund when appropriate. 

5. Refunds 

If your refund is approved, the refund will be issued to the original payment method. 

Please allow your payment provider additional time to process the refund and for the funds to appear in your account. 

6. Order Cancellation 

If you need to cancel an order, please contact us as soon as possible after placing your order. 

We will do our best to cancel the order before it ships. 

Once an order has been shipped, it generally cannot be canceled. 

If we are unable to fulfill an order or there is a significant shipping delay, you may be entitled to cancel the order and receive a full refund in accordance with applicable law. 

7. Contact Us 

If you have any questions about a return, refund, or problem with your order, please contact us: 

BOMBOM USA INC.
8 The Green, Ste B
Dover, DE 19901
USA