Shipping policy

Last Updated: August 22, 2026 

Thank you for shopping with BOMBOM US. 

BOMBOM USA INC. currently ships orders within the United States from our U.S. fulfillment facility. 


1. Order Processing 

Orders are generally processed within 1–3 business days after your order is placed. 

Orders are not processed or shipped on weekends or U.S. federal holidays. 

During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer. 

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. 


2. Shipping Methods & Delivery Times 

Available shipping methods and estimated delivery times will be displayed at checkout. 

Estimated delivery times are provided by the carrier and are not guaranteed. 

Delivery times may vary due to weather, carrier delays, holidays, high shipping volume, or other circumstances outside of our control. 


3. Shipping Address 

Please make sure your shipping address is complete and accurate before placing your order. 

BOMBOM is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer. 

If you notice an address error immediately after placing your order, please contact us at seji@bombom-us.com as soon as possible. 

We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been submitted. 


4. Tracking 

When your order ships, you will receive a shipping confirmation email containing tracking information when available. 

Please allow up to 24–48 hours for tracking information to become active after the shipping label is created. 


5. Lost or Delayed Packages 

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery. 

If your package appears to be lost or has not been delivered within a reasonable period after the expected delivery date, please contact us at: 

seji@bombom-us.com 

We will work with the shipping carrier to investigate the shipment. 


6. Packages Marked as Delivered 

If your tracking information shows that your package was delivered but you cannot locate it, please first check: 

  • Your front door or other delivery location 

  • Mailroom or package room 

  • Your building's reception or management office 

  • With household members or neighbors 

You may also contact the shipping carrier directly. 

If you are still unable to locate your package, contact us at seji@bombom-us.com and we will assist you in investigating the delivery. 


7. Damaged Products 

We carefully pack our products before shipment. 

If your order arrives damaged, please contact us within 7 days of delivery at seji@bombom-us.com. 

Please include: 

  • Your order number 

  • A description of the damage 

  • Photos of the damaged product and packaging 

We will review the situation and, where appropriate, provide a replacement or refund. 


8. Incorrect or Missing Items 

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery at seji@bombom-us.com. 

Please provide your order number and a description of the issue so that we can investigate and resolve it. 


9. Delivery Restrictions 

We currently ship to addresses within the United States where our shipping carriers provide service. 

Certain locations, including P.O. Boxes, U.S. territories, or other restricted addresses, may have limited shipping options. 

Available shipping options will be shown at checkout. 


10. Shipping Costs 

Shipping costs are calculated and displayed at checkout based on your shipping address, order size, and available shipping method. 

From time to time, BOMBOM may offer free shipping promotions or other shipping offers. Any applicable conditions will be displayed at the time of purchase. 


11. Customer Responsibility 

Once an order has been successfully delivered to the shipping address provided at checkout, BOMBOM is not responsible for packages that are subsequently lost, stolen, or misplaced, except as otherwise required by applicable law. 

We recommend using a secure delivery location whenever possible. 


12. Contact Us 

If you have any questions about your order or shipping, please contact us: 

BOMBOM USA INC.
8 The Green, Ste B
Dover, DE 19901
USA 

Email: seji@bombom-us.com
Website: bombom-us.com